General Information for all products
General Tips & Tricks
- ★ Tips on using Thunderbolt devices with the 2013 Mac Pro
- ★ How many inputs and or outputs do you have on a single video device?
- ★ Which video cards can support internal and external keying
- Connector Mapping for Decklink Quad 2 and Duo 2 cards (and M|8R)
- Differences between "Virtual Output" and "Direct Link"
- HOW TO: Use multiple devices to have multiple in and out
Licenses: (De)Activations - Dongles - Options
- ★ About the required name and email in License
- ★ HOW TO: Activate a serial number
- ★ TROUBLESHOOTING: Activation failed - possible reasons
- ★ HOW TO: Deactivate a Serial Number ?
- ★ TROUBLESHOOTING: Deactivation failed - possible reasons
- ★ When should I deactivate a serial number ?
Online Store and sales questions
Record
General Info For our Record Applications
MovieRecorder 3
- ★ TROUBLESHOOTING: About the most common Log messages
- ★ HOW TO: Remotely Control MovieRecorder 3
- ★ About the Activity and Logs window
- ★ About the different file types of Destinations
- TROUBLESHOOTING: What does "Video card buffer underrun" means
- HOW TO: Modify the audio configuration (record in 5.1, map audio, ...)
Multicam Logger
Stream
MovieStreamer HLS
- ★ HOW TO: Stream with Amazon S3 and MovieStreamer HLS
- TROUBLESHOOT: Some output formats are dropped (not encoded anymore)
- HOW TO: Access the logs of MovieStreamer HLS ?
- TROUBLESHOOT: No audio in JW Player
- HOW TO: control MovieStreamer HLS with the REST API (beta)
- Browser Compatibility List with MovieStreamer HLS streams
Play
General Info for playout applications
OnTheAir Video & OnTheAir Video Express 3
- ★ HOW TO: Control OnTheAir CG Server from OnTheAir Video
- HOW TO: Control OnTheAir Video (Express) from a production switcher
- ABOUT: Locking playlists and playback controls
- HOW TO: Use "Live Sources" in OnTheAir Video
- Why are there warning icons on some clips in the playlist ?
- List of Keyboard shortcuts for OnTheAir Video and OnTheAir Video Express
OnTheAir Node 3
- ★ HOW TO: Control OnTheAir CG Server from OnTheAir Node
- ★ Important recommendations for setting up Media Folders
- HOW TO: Setup a redundant backup playback channel in OnTheAir Node
- HOW TO: trigger AppleScripts using OnTheAir Node, Live or Manager
- TROUBLESHOOT: Can not select the video card in preferences
- What are attributes in OnTheAir Node ?
OnTheAir Live
OnTheAir Manager
- ★ Recommendations about the database - BACKUP regularly
- HOW TO: Use the EPG option
- HOW TO: Change the master and backup Nodes used for a schedule
- HOW TO: Work with "Coming Next" and OnTheAir CG
- HOW TO: Schedule when daylight savings time occur
- Send Schedule Button: Duration of the schedule sent and color codes of the Arrow
OnTheAir CG 3
- ★ HOW TO: Upgrade from OnTheAir CG 1 to OnTheAir CG 3
- ★ General considerations about OnTheAir CG Server and OnTheAir CG Designer
- ★ Different setup for OnTheAir CG (Internal, External Key vs Live Sources)
- HOW TO: Create an item showing the current Date and Time ?
- HOW TO: Control OnTheAir CG remotely (AppleScript or HTTP)
- TROUBLESHOOTING: Only 25 images of my animated sequence are played
Hardware & Accessory Products
M|family
OnTheAir Studio
GPI Commander
OnTheAir Switch
- Can I use a plugin 32x32 for a router from the same brand that is not in the list ?
- ISSUE: Can not control some Output in OnTheAir Switch
- How do I control OnTheAir Switch from OnTheAir Video
- What type of RS232 converter can I use ?
- Can OnTheAir Switch use the RS422 port of my video card?
- Can OnTheAir Switch use the RS232 port of the Xserve
Legacy Software
General Tips & Tricks for QT/NAVI playout engine (Legacy OTAV 2 and OTAN 1)
- HOW TO: encode a file in H264 to be compatible with Softron's NAVI playout engine
- WARNING: Desync & Audio Issues with Blackmagic-Design cards in 29.97 and 59.94 fps
- TROUBLESHOOTING: some frame rates not available with AJA
- What type of audio tracks can be supported by OnTheAir Video and OnTheAir Node ?
- TROUBLESHOOTING: Possible causes of desync with OnTheAir Video and OnTheAir Node
- TROUBLESHOOTING: I can not see the Finder Label in my playlist
MovieRecorder 2 (Legacy)
- TROUBLESHOOTING: I can not read the reference movies in QuickTime
- TROUBLESHOOTING: MovieRecorder Edit-While-Ingest File shows as offline in Final Cut Pro 7
- TROUBLESHOOTING: the video recorded by MovieRecorder looks like bad quality
- HOW TO: Record a video with 16:9 aspect ratio ?
- The ability to easily schedule gang captures with movierecorder
- HOW TO: Do multicam edit-while-ingest with Final Cut Pro X and MovieRecorder 2 (legacy)?
MovieRecorder DV (Legacy)
OnTheAir Video DV (Legacy)
OnTheAir Video Express 1 (Legacy)
- HOW TO: Use the Contour Design ShuttlePro V2 with OnTheAir Video Express
- TROUBLESHOOTING: Audio is silent - Phasing issue
- Output multiple audio tracks with OnTheAir Video Express (5.1, etc...)
- List of Keyboard shortcuts for OnTheAir Video Express
- TROUBLESHOOTING: Some of my video play in a small rectangle in the upper left corner
- Can OnTheAir Video Express play clips of a different size, codec, frame rate in the same playlist ?
OnTheAir Video 2 (Legacy)
- HOW TO: Control OnTheAir Video from third party solutions ?
- HOW TO: Create playlists for OnTheAir Video from third party solutions?
- About the "Clips Folder (root)" preference in OnTheAir Video
- List of Keyboard Shortcuts for OnTheAir Video
- HOW TO: Take control of a video router from OnTheAir Video
- TROUBLESHOOTING: Some Actions are not triggered
OnTheAir Node 1 (Legacy)
- HOW TO: automatically Stop and Resume OnTheAir Node to fix the Blackmagic desync issue ?
- TROUBLESHOOTING: Node outputs to the Desktop, can not quit or change settings !
- Clip Audio Volume: possible values in OnTheAir Node
- HOW TO: Control a Video router with RS232 from OnTheAir Node ?
- What's a plugin for OnTheAir Node ?
- HOW TO: Export 5.1 clips compatible with OnTheAir Node from FCP 7
OnTheAir CG 1 (Legacy)
- HOW TO: Working with Conditions in OnTheAir CG
- HOW TO: Create an optimised tga or png "Animated Sequence" with Photoshop
- TROUBLESHOOTING: OnTheAir CG preferences are not saved
- AppleScript Example to update a Text field with OnTheAir CG Controller
- TROUBLESHOOTING: Some special characters are not supported in Tickers or Games
- IMPORTANT BASICS: How does OnTheAir CG work ? READ ME !