General Information for all products
General Tips & Tricks
- ★ HOW TO: Collect system logs on macOS Sierra and later
- ★ Tips on using Thunderbolt devices with the 2013 Mac Pro
- ★ How many inputs and or outputs do you have on a single video device?
- ★ Which video cards can support internal and external keying
- Connector Mapping for Decklink Quad 2 and Duo 2 cards (and M|8R)
- Differences between "Virtual Output" and "Direct Link"
Licenses: (De)Activations - Dongles - Options
- ★ About the required name and email in License
- ★ HOW TO: Activate a serial number
- ★ TROUBLESHOOTING: Activation failed - possible reasons
- ★ HOW TO: Deactivate a Serial Number ?
- ★ TROUBLESHOOTING: Deactivation failed - possible reasons
- ★ When should I deactivate a serial number ?
Online Store and sales questions
Record
M|Replay
General Info For our Record Applications
MovieRecorder 3
- ★ About the Activity and Logs window
- ★ TROUBLESHOOTING: About the most common Log messages
- ★ About the different file types of Destinations
- ★ HOW TO: Remotely Control MovieRecorder 3
- Recommended Audio LTC setup and common mistakes
- HOW TO: Do Closed Captioning with MovieRecorder
Multicam Logger
Stream
MovieStreamer HLS
- ★ HOW TO: Stream with Amazon S3 and MovieStreamer HLS
- TROUBLESHOOT: Some output formats are dropped (not encoded anymore)
- HOW TO: Access the logs of MovieStreamer HLS ?
- TROUBLESHOOT: No audio in JW Player
- HOW TO: control MovieStreamer HLS with the REST API (beta)
- Browser Compatibility List with MovieStreamer HLS streams
Play
General Info for playout applications
- Best practice: File formats and codec to use with Softron playout applications
- HOW TO: Do Closed Captioning with Softron's playout applications
- About the "Smart Resize and Graphics" option
- Recommendations on using AJA devices with our playout applications
- About selecting the built-in HDMI output of your Mac
- About the Virtual Output
OnTheAir Video & OnTheAir Video Express 3
- ★ Differences between OnTheAir Video and OnTheAir Video Express
- ★ HOW TO: Control OnTheAir CG Server from OnTheAir Video
- List of Keyboard shortcuts for OnTheAir Video and OnTheAir Video Express
- HOW TO: Control the playback from third party solutions ?
- HOW TO: Control OnTheAir Video (Express) from a production switcher
- HOW TO: Control OnTheAir Video (Express) with MIDI
OnTheAir Node 3
- ★ Important recommendations for setting up Media Folders
- ★ HOW TO: Control OnTheAir CG Server from OnTheAir Node
- What are attributes in OnTheAir Node ?
- Clip Audio Volume: possible values in OnTheAir Node
- HOW TO: Control a Video router from OnTheAir Node ?
- HOW TO: Control a BMD Videohub or AJA Kumo with OnTheAir Node
OnTheAir CG 3
- ★ OnTheAir CG Designer vs OnTheAir CG Server differences and how to use licenses
- ★ Different setup for OnTheAir CG (Internal, External Key vs Live Sources)
- HOW TO: Create an item showing the current Date and Time ?
- HOW TO: Control OnTheAir CG remotely (AppleScript or HTTP)
- HOW TO: Upgrade from OnTheAir CG 1 to OnTheAir CG 3
- TROUBLESHOOTING: Only 25 images of my animated sequence are played
OnTheAir Live
OnTheAir Manager
- ★ Recommendations about the database - BACKUP regularly
- HOW TO: Use the EPG option
- HOW TO: Change the master and backup Nodes used for a schedule
- HOW TO: Change the timezone of Plugin EPG TVGuide
- HOW TO: Work with "Coming Next" and OnTheAir CG
- HOW TO: Schedule when daylight savings time occur
Hardware & Accessory Products
M|family
OnTheAir Studio
GPI Commander
OnTheAir Switch
- Can I use a plugin 32x32 for a router from the same brand that is not in the list ?
- ISSUE: Can not control some Output in OnTheAir Switch
- How do I control OnTheAir Switch from OnTheAir Video
- What type of RS232 converter can I use ?
- Can OnTheAir Switch use the RS422 port of my video card?
- Can OnTheAir Switch use the RS232 port of the Xserve