General Information for all products
General Tips & Tricks
- ★ HOW TO: Collect system logs on macOS Sierra and later
- ★ HOW TO: Connect Thunderbolt devices for best performances
- HOW TO: Use Elgato's Stream Deck
- About AppleScript authorization for macOS Mojave and later
- TROUBLESHOOTING: Can not connect to switcher
- TROUBLESHOOTING: Slow SMB connection
Video Devices Tips and Tricks
Licenses: (De)Activations - Dongles - Options
- ★ About the required name and email in License
- ★ HOW TO: Activate a serial number
- ★ TROUBLESHOOTING: Activation failed - possible reasons
- ★ HOW TO: Deactivate a Serial Number ?
- ★ TROUBLESHOOTING: Deactivation failed - possible reasons
- ★ TROUBLESHOOTING: Serial Number or (De)Activation code refused: Common errors
Warnings about known issues
Online Store and sales questions
- HOW TO: Change the address of my account
- HOW TO: Return a hardware product to us
- HOW TO: Order from the online store
- HOW TO: Find a product in the Softron online store ?
- TROUBLESHOOTING: I forgot my password for the online store
- HOW TO: Create an account on the online Store?
Information for third-Party Integration
Record
General Info For our Record Applications
Multicam Logger
MovieRecorder and MovieRecorder Express 4
- ★ What's new in MovieRecorder 4 ?
- ★ About the different file types of Destinations
- ★ HOW TO: Remotely Control MovieRecorder 4
- ★ About the Activity and Logs window
- ★ TROUBLESHOOTING: About the most common Log messages
- MovieRecorder (Express) 4.1 and Metal
M|Replay
Stream
MovieStreamer HLS
- ★ HOW TO: Stream with Amazon S3 and MovieStreamer HLS
- TROUBLESHOOT: Some output formats are dropped (not encoded anymore)
- HOW TO: Access the logs of MovieStreamer HLS ?
- TROUBLESHOOT: No audio in JW Player
- HOW TO: control MovieStreamer HLS with the REST API (beta)
- Browser Compatibility List with MovieStreamer HLS streams
Play
General Info for playout applications
- Best practice: File formats and codec to use with Softron playout applications
- HOW TO: Do Closed Captioning with Softron's playout applications
- About the "Smart Resize and Graphics" option
- Recommendations on using AJA devices with our playout applications
- About selecting the built-in HDMI output of your Mac
- About the Virtual Output
OnTheAir Video & OnTheAir Video Express 3
- ★ Differences between OnTheAir Video and OnTheAir Video Express
- ★ HOW TO: Control OnTheAir CG Server from OnTheAir Video
- HOW TO: Use the logo overlay option of OnTheAir Video
- HOW TO: Use Cue Tone with OnTheAir Video (Express)
- List of Keyboard shortcuts for OnTheAir Video and OnTheAir Video Express
- HOW TO: Control the playback from third party solutions ?
OnTheAir Node 3
- ★ Important recommendations for setting up Media Folders
- ★ HOW TO: Control OnTheAir CG Server from OnTheAir Node
- Clip Audio Volume: possible values in OnTheAir Node
- HOW TO: Control a Video router from OnTheAir Node ?
- HOW TO: Control a BMD Videohub or AJA Kumo with OnTheAir Node
- HOW TO: trigger AppleScripts using OnTheAir Node, Live or Manager
OnTheAir CG 3
- ★ OnTheAir CG Designer vs OnTheAir CG Server differences and how to use licenses
- ★ Different setup for OnTheAir CG (Internal, External Key vs Live Sources)
- HOW TO: Create an item showing the current Date and Time ?
- HOW TO: Control OnTheAir CG remotely (AppleScript or HTTP)
- HOW TO: Upgrade from OnTheAir CG 1 to OnTheAir CG 3
- TROUBLESHOOTING: Only 25 images of my animated sequence are played
OnTheAir Live
OnTheAir Manager
- ★ Recommendations about the database - BACKUP regularly
- ★ What are attributes in OnTheAir Live / OnTheAir Manager ?
- HOW TO: Use the EPG option
- HOW TO: Change the master and backup Nodes used for a schedule
- HOW TO: Change the timezone of Plugin EPG TVGuide
- HOW TO: Work with "Coming Next" and OnTheAir CG
Hardware & Accessory Products
SerialCommander
M|family
OnTheAir Studio
GPI Commander
OnTheAir Switch
- HOW TO: Control OnTheAir Switch with the REST API
- Can I use a plugin 32x32 for a router from the same brand that is not in the list ?
- HOW TO: Control OnTheAir Switch from OnTheAir Video
- What type of RS232 converter can I use ?
- Can OnTheAir Switch use the RS422 port of my video card?
- Can OnTheAir Switch use the RS232 port of the Xserve