Softron Support Desk
Categories
Promoted articles
- Recommendations on using AJA devices with MovieRecorder and our ingest applications
- What's new in MovieRecorder 4 ?
- About the different file types of Destinations
- HOW TO: Remotely Control MovieRecorder 4
- About the Activity and Logs window
- TROUBLESHOOTING: About the most common Log messages
- HOW TO: Stream with Amazon S3 and MovieStreamer HLS
- What's new in OnTheAir Video 4 & OnTheAir Video Express 4
- Differences between OnTheAir Video and OnTheAir Video Express
- OnTheAir CG Designer vs OnTheAir CG Server differences and how to use licenses
- Different setup for OnTheAir CG (Internal, External Key vs Live Sources)
- Important recommendations for setting up Media Folders
- HOW TO: Control OnTheAir CG Server from OnTheAir Node
- Recommendations about the database - BACKUP regularly
- What are attributes in OnTheAir Live / OnTheAir Manager ?
- HOW TO: Control OnTheAir CG Server from OnTheAir Video
- READ ME! About pre-release versions
- HOW TO: Activate a serial number
- TROUBLESHOOTING: Serial Number or (De)Activation code refused: Common errors
- TROUBLESHOOTING: Activation failed - possible reasons
- When should I deactivate a serial number ?
- HOW TO: Deactivate a Serial Number ?
- TROUBLESHOOTING: Deactivation failed - possible reasons
- About the required name and email in License
- HOW TO: Upgrade or update your dongle
- Warning: Apple Silicon ProRes hardware acceleration does not support interlaced / alpha channels
- Disclaimer on our recommendations
- Crashes after a few hours/days when controlling MovieRecorder (Express) remotely
- TROUBLESHOOTING: Video card not seen - kext not loaded
- macOS Catalina or later: MovieRecorder 4.3 and M|Replay 2.1 required
- Mac Pro (2023 - M2 Ultra) - Limits and possibilities of PCIe slots
- Compatibility with Apple Silicon (M1 or later)
- HOW TO: Connect Thunderbolt devices for best performances
- HOW TO: Manually retrieve all the logs
- Supported Video Cards and Devices
- About multiple input and output devices
- Which video cards can support internal and external keying
- HOW TO: Update the firmware on a Deltacast card
- IMPORTANT: Read Me Before connecting anything to the GPICommander!