Pre-Release Versions
Licenses: (De)Activations - Dongles - Options
- HOW TO: Activate a serial number
- TROUBLESHOOTING: Serial Number or (De)Activation code refused: Common errors
- TROUBLESHOOTING: Activation failed - possible reasons
- When should I deactivate a serial number ?
- HOW TO: Deactivate a Serial Number ?
- TROUBLESHOOTING: Deactivation failed - possible reasons
Warnings and known issues
- Security Statement: Log4j is not used in our software
- Crashes after a few hours/days when controlling MovieRecorder remotely
- TROUBLESHOOTING: Video card not seen - kext not loaded
- macOS Catalina: MovieRecorder 4.3 and M|Replay 2.1 required
- xMac mini Server with Wifi/Bluetooth enabled
- Intel MacBook Pro and iMac issue with version 3 of our playout applications
General Tips & Tricks
- Compatibility with macOS Big Sur & Monterey
- Compatibility with Apple Silicon (M1 or later)
- HOW TO: Install PCIe cards in your 2019 Mac Pro
- HOW TO: Connect Thunderbolt devices for best performances
- HOW TO: Manually retrieve all the logs
- HOW TO: Use Elgato's Stream Deck
Video Devices Tips and Tricks
- Supported Video Cards and Devices
- About multiple input and output devices
- Which video cards can support internal and external keying
- TROUBLESHOOTING: The warning: Your device is used as a sound system input (or output)
- NDI Bandwidth Requirements
- Connector Mapping for Decklink Quad 2, Duo 2 and 8K Pro cards
Online Store and sales questions
- HOW TO: Change the address of my account
- HOW TO: Return a hardware product to us
- HOW TO: Order from the online store
- HOW TO: Find a product in the Softron online store ?
- TROUBLESHOOTING: I forgot my password for the online store
- HOW TO: Create an account on the online Store?