General Information for all products
General Tips & Tricks
- ★ Compatibility with macOS Big Sur and Macs with the M1 chip
- ★ HOW TO: Install PCIe cards in your 2019 Mac Pro
- ★ HOW TO: Connect Thunderbolt devices for best performances
- ★ HOW TO: Manually retrieve all the logs
- HOW TO: Use Elgato's Stream Deck
- About AppleScript authorization for macOS Mojave and later
Video Devices Tips and Tricks
Licenses: (De)Activations - Dongles - Options
- ★ When should I deactivate a serial number ?
- ★ About the required name and email in License
- ★ HOW TO: Activate a serial number
- ★ TROUBLESHOOTING: Activation failed - possible reasons
- ★ HOW TO: Deactivate a Serial Number ?
- ★ TROUBLESHOOTING: Deactivation failed - possible reasons
Warnings about known issues
- ★ Issues with Catalina and controlling MovieRecorder remotely
- ★ macOS Catalina: MovieRecorder 4.3 and M|Replay 2.1 required
- ★ TROUBLESHOOTING: Video card not seen - kext not loaded
- Issues with Big Sur and Blackmagic-Design drivers
- MacBook Pro 16" Issue with OnTheAir CG and OnTheAir Video with SMART engine
- TROUBLESHOOTING: Warning that application is not optimised for your Mac
Online Store and sales questions
- HOW TO: Change the address of my account
- HOW TO: Return a hardware product to us
- HOW TO: Order from the online store
- HOW TO: Find a product in the Softron online store ?
- TROUBLESHOOTING: I forgot my password for the online store
- HOW TO: Create an account on the online Store?