General Information for all products

General Tips & Tricks

• ★ HOW TO: Install PCIe cards in your 2019 Mac Pro
• ★ HOW TO: Collect system logs on macOS Sierra and later
• ★ HOW TO: Connect Thunderbolt devices for best performances
• HOW TO: Use Elgato's Stream Deck
• About AppleScript authorization for macOS Mojave and later
• TROUBLESHOOTING: Can not connect to switcher

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Video Devices Tips and Tricks

• ★ Supported Video Cards and Devices
• ★ About multiple input and output devices
• ★ Which video cards can support internal and external keying
• NDI Bandwidth Requirements
• Connector Mapping for Decklink Quad 2, Duo 2 and 8K Pro cards
• TROUBLESHOOTING: What does "Video card buffer full" means

Licenses: (De)Activations - Dongles - Options

• ★ When should I deactivate a serial number ?
• ★ About the required name and email in License
• ★ HOW TO: Activate a serial number
• ★ TROUBLESHOOTING: Activation failed - possible reasons
• ★ HOW TO: Deactivate a Serial Number ?
• ★ TROUBLESHOOTING: Deactivation failed - possible reasons

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Warnings about known issues

• ★ macOS Catalina: MovieRecorder 4.3 and M|Replay 2.1 required
• ★ TROUBLESHOOTING: Video card not seen - kext not loaded
• TROUBLESHOOTING: Warning that application is not optimised for your Mac
• TROUBLESHOOTING: M|Family device not seen

Online Store and sales questions

• HOW TO: Change the address of my account
• HOW TO: Return a hardware product to us
• HOW TO: Order from the online store
• HOW TO: Find a product in the Softron online store ?
• TROUBLESHOOTING: I forgot my password for the online store
• HOW TO: Create an account on the online Store?

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