Pre-release Versions
- READ ME! About pre-release versions
- Pre-release: MovieRecorder and MovieRecorder Express 4.5.9
- Pre-release: OnTheAir Video and OnTheAir Video Express 4.1.7
- Pre-Release: OnTheAir Video & OnTheAir Video Express 4.2
- Pre-release: OnTheAir CG 3.6
- Pre-release: OnTheAir CG Companion 1
Licenses: (De)Activations - Dongles - Options
- HOW TO: Activate a serial number
- TROUBLESHOOTING: Serial Number or (De)Activation code refused: Common errors
- TROUBLESHOOTING: Activation failed - possible reasons
- When should I deactivate a serial number ?
- HOW TO: Deactivate a Serial Number ?
- TROUBLESHOOTING: Deactivation failed - possible reasons
Warnings and known issues
- Warning: Apple Silicon ProRes hardware acceleration does not support interlaced / alpha channels
- Disclaimer on our recommendations
- Crashes after a few hours/days when controlling MovieRecorder (Express) remotely
- TROUBLESHOOTING: Video card not seen - kext not loaded
- macOS Catalina or later: MovieRecorder 4.3 and M|Replay 2.1 required
- Unexpected signal interruptions for Blackmagic-Design devices
General Tips & Tricks
- Mac Pro (2023 - M2 Ultra) - Limits and possibilities of PCIe slots
- Compatibility with Apple Silicon (M1 or later)
- HOW TO: Connect Thunderbolt devices for best performances
- HOW TO: Manually retrieve all the logs
- About Apple Silicon Computers Hardware Accelerators
- Compatibility with macOS Big Sur & Later
Video Devices Tips and Tricks
- Supported Video Cards and Devices
- About multiple input and output devices
- Which video cards can support internal and external keying
- TROUBLESHOOTING: The warning: Your device is used as a sound system input (or output)
- NDI Bandwidth Requirements
- Connector Mapping for Decklink Quad 2, Duo 2 and 8K Pro cards
Online Store and sales questions
- HOW TO: Create an account on the online Store?
- HOW TO: Find a product in the Softron online store ?
- HOW TO: Order from the online store
- HOW TO: retrieve an invoice from the online store
- HOW TO: Change the address of my account
- HOW TO: Return a hardware product to us