General Information for all products
General Tips & Tricks
- ★ Compatibility with macOS Big Sur
- ★ Compatibility with the Apple Silicon M1 chip
- ★ HOW TO: Install PCIe cards in your 2019 Mac Pro
- ★ HOW TO: Connect Thunderbolt devices for best performances
- ★ HOW TO: Manually retrieve all the logs
- HOW TO: Use Elgato's Stream Deck
Video Devices Tips and Tricks
- ★ Supported Video Cards and Devices
- ★ About multiple input and output devices
- ★ Which video cards can support internal and external keying
- TROUBLESHOOTING: The warning: Your device is used as a sound system input (or output)
- NDI Bandwidth Requirements
- Connector Mapping for Decklink Quad 2, Duo 2 and 8K Pro cards
Licenses: (De)Activations - Dongles - Options
- ★ When should I deactivate a serial number ?
- ★ About the required name and email in License
- ★ HOW TO: Activate a serial number
- ★ TROUBLESHOOTING: Activation failed - possible reasons
- ★ HOW TO: Deactivate a Serial Number ?
- ★ TROUBLESHOOTING: Deactivation failed - possible reasons
Warnings about known issues
- ★ Issues with Catalina or Big Sur and controlling MovieRecorder remotely
- ★ macOS Catalina: MovieRecorder 4.3 and M|Replay 2.1 required
- ★ TROUBLESHOOTING: Video card not seen - kext not loaded
- xMac mini Server with Wifi/Bluetooth enabled
- Issues with Big Sur and Blackmagic-Design drivers
- MacBook Pro and iMac issue with version 3 of our playout applications
Online Store and sales questions
- HOW TO: Change the address of my account
- HOW TO: Return a hardware product to us
- HOW TO: Order from the online store
- HOW TO: Find a product in the Softron online store ?
- TROUBLESHOOTING: I forgot my password for the online store
- HOW TO: Create an account on the online Store?