General Information for all products

General Tips & Tricks

• ★ HOW TO: Collect system logs on macOS Sierra and later
• ★ Tips on using Thunderbolt devices with the 2013 Mac Pro
• Differences between "Virtual Output" and "Direct Link"
• List of FourCC codes for video codecs
• HOW TO: Use Timecode Systems products (previously Timecode Buddy)
• HOW TO: Report an issue using the "Contact Softron Support" menu

See all 21 articles

Video Devices Tips and Tricks

• ★ Supported Video Devices
• ★ How many inputs and or outputs do you have on a single video device?
• ★ Which video cards can support internal and external keying
• HOW TO: Use multiple devices to have multiple in and out
• Connector Mapping for Decklink Quad 2 and Duo 2 cards (and M|8R)

Licenses: (De)Activations - Dongles - Options

• ★ About the required name and email in License
• ★ HOW TO: Activate a serial number
• ★ TROUBLESHOOTING: Activation failed - possible reasons
• ★ HOW TO: Deactivate a Serial Number ?
• ★ TROUBLESHOOTING: Deactivation failed - possible reasons
• ★ When should I deactivate a serial number ?

See all 26 articles

Online Store and sales questions

• HOW TO: Return a hardware product to us
• HOW TO: Order from the online store
• HOW TO: Find a product in the Softron online store ?
• TROUBLESHOOTING: I forgot my password for the online store
• HOW TO: Create an account on the online Store?
• HOW TO: retrieve an invoice from the online store