HOW TO: Activate a serial number

1. Important note about activations - read carefully

An activation is linked to one computer, one hard drive and one system. Your Application cannot be subsequently activated and will run in DEMO mode if:

  • you move your disk from one computer to another or
  • you reformat your drive and reinstall it.
  • you upgrade you system OS.

Unless it is deactivated first. Before changing your configuration, it is best to deactivate your software from the system you have it installed on. You should activate it again when you are finished updating your system.

However, you do not need to deactivate just to update your Softron application to a newer version.

 

2. Open the license window

Note that the examples given here are used with MovieRecorder but are valid for all Softron applications using serial numbers.

 

2.1. If it's the first time you run your Softron application on this Mac

You will be prompted firs to accept the license agreement,

License_Agreement_Accept.png

Then to enter your admin password

License_EnterPassword.png

And then only will come this window:

License_Register.png

Click on "Register..." and the license window will open.

 

 

2.2. If you already started your Softron application on this Mac earlier

If you have already clicked on DEMO and tried your application, you can open the license window by going to the menu "MovieRecorder > Licenses..."

License_LicenseMenuMR.png

 

 

 

3. Enter your serial number(s)

Once the license window is opened, click on "Add Serial Number".

 License_DEMOMode.png

And enter your serial number:

License_EnterSerial_copy.png

If it is valid, you will see a text saying that the serial is valid and you will be able to click on "OK" to add it to the list.

If it still says:  <missing or invalid serial number> as in this screenshot:

License_EnterSerial_Invalid.png

Here are some possible causes:

  • You are using a serial number from another application
  • You are using a temporary serial number that is not valid anymore
  • The Serial Number is probably not entered correctly and you typed some wrong characters. There are typical mistakes, for example:
    • typing a zero instead of an “O”,
    • typing a capital “i” instead of a non capital “L”,
    • leaving empty space at the beginning or at the end.

In any case prefer to do copy/paste for all these codes as it is easy to get it wrong...

 

 If you have multiple serial number (for example with Option add-ons or upgrades), add them all before activating.

 

 

4. Activate via internet

Activating via internet is the easiest way, but it may not be available. If the button remains greyed out, you will have to do a manual activation as explained below. If the "Activate via internet" button remains greyed out, check the possible causes in this article.

License_SerialNotActivated.png

To activate via internet, just click on the "Activate via internet" button.

 

4.1. If the activation is successful

You should get the following confirmation:

License_ActivationSuccess.png

You can now use your application.

VERY IMPORTANT:  once again remember to deactivate your application if you want to use the serial on another computer, or do a major system upgrade, or change hard drive...

 

4.2. If the activation fails

You should get the following message :

License_ActivationError.png

There can be a few causes, but mostly it will mean that you did not deactivate properly the serial number from another computer or partition on the same computer. Click here to check the possible causes in this article.

 

 

5. Activate manually

If the button "Activate via internet..." is greyed out, click here to check the possible causes. And you will have to do a manual activation, which is a bit more complex.

License_SerialNotActivated_ActivateManually.png

  • Click on the "Activate manually..." button.

License_ManualActivation_CodesEmpty.png

  • Copy/paste the serial number and activation codes to a text file
  • Copy this text file to a USB key
  • Go to a computer that is connected to the internet
  • Go to the manual activation page: http://www.softron.tv/support/activate.html
  • Enter the Serial number and Activation Challenge, and an email address to receive the confirmation:

License_ManualActivation_Website_EnterActivationCodes.png

  • Click on Activate...
  • You will receive an Activation Code in return:

License_ManualActivation_Website_ActivationSucceeded.png

  • Go back to the computer on which you want to activate the license
  • Enter this Activation code in the appropriate field:

License_ManualActivation_Website_ActivationCodeEntered.png

  • Click on "Activate"

 

 

5.1. If the activation is successful

You should get the following confirmation:

License_ActivationSuccess.png

You can now use your application.

VERY IMPORTANT:  once again remember to deactivate your application if you want to use the serial on another computer, or do a major system upgrade, or change hard drive...

 

5.2. If the activation fails

You should get the following message :

License_ActivationError.png

There can be a few causes, but mostly it will mean that you did not deactivate properly the serial number from another computer or partition on the same computer. Click here to check the possible causes in this article.

 

Have more questions? Submit a request

Comments