TROUBLESHOOTING: Deactivation failed - possible reasons

1. "Deactivation via internet" failed

If you try to De-activate your licenses via the internet and there is an error indicating that you should "contact Softron for assistance," you should check whether: 

  • any of the serials you want to activate have expired 
  • you, or the user admin have read&write access to the folder /Library/Application Support/Softron. Be aware that if only the System has read/write access, we will not be able to Activate.
  • the FireWall should not block communications on port 6501.
  • we may be undergoing  maintenance on our activation server and you should try again later.
 
 
 

2. "Deactivation manually..." failed

 

You can have different errors at the different steps of the manual deactivation.

 

1.  It fails when you click on the button "Deactivate manually"

If you click on the "Deactivate manually" button and there is an error telling you to "contact Softron for assistance", you may check that you, or user admin should have read&write access to the folder /Library/Application Support/Softron. Be aware that if only System has read/write access in that folder, we will not be able to generate the codes needed to (de)activate.

 

2. You can not connect to the manual deactivation webpage

  • Check that your FireWall allow connection on port 8080.
  • We are undergoing maintenance on our deactivation server, and you should try again later.

 

3. On the manual deactivation webpage you have a message that the deactivation was not successful

Verify that:

  •  you have entered both the Activation and Deactivation codes (and NOT the serial number which is not needed here). 
  •  you didn't deactivate it already.
  • none of the serials you want to deactivate have expired
  • you have typed correctly the Serial number and activation codes (take extra care not to mix a zero and the letter o for example, or a capital I with a small L, and do not leave any blanks before and after the codes). 
  • We are undergoing maintenance on our deactivation server, and you should try again later.
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