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  1. Softron Support Desk
  2. General Information for all products
  3. Licenses: (De)Activations - Dongles - Options

Licenses: (De)Activations - Dongles - Options

General Questions about the licensing of Softron Applications: Serial number activations and deactivations or upgrading a dongle.

  • HOW TO: Activate a serial number
  • TROUBLESHOOTING: Serial Number or (De)Activation code refused: Common errors
  • TROUBLESHOOTING: Activation failed - possible reasons
  • When should I deactivate a serial number ?
  • HOW TO: Deactivate a Serial Number ?
  • TROUBLESHOOTING: Deactivation failed - possible reasons
  • About the required name and email in License
  • HOW TO: Upgrade or update your dongle
  • TROUBLESHOOTING: The serial number is activated but still running in DEMO mode
  • TROUBLESHOOTING: I did a manual deactivation but forgot to write down the codes
  • TROUBLESHOOTING: The buttons "Activate via internet" and "Deactivate via internet" remain grayed out.
  • TROUBLESHOOTING: I can not connect to the manual (de)activation page
  • How to know if you are in DEMO mode or which options you have ?
  • HOW TO: Upgrade or add an option to a serial number
  • HOW TO: Upgrade or update to a newer version ?
  • HOW TO: Crossgrade to another application
  • HOW TO: Know which options are active with my license ?
  • HOW TO: "Clear" the license window so you can activate a new serial but not the old?
  • HOW TO: Migrate a license from a serial number to a dongle ?
  • HOW TO: Find the serial number of my dongle ?
  • When I click on the "License" menu, I have the spinning wait cursor (rainbow wheel).
  • Do I need to deactivate and then reactivate when installing a new version ?
  • HOW TO: Know your computer MAC address
  • TROUBLESHOOTING: The dongle is plugged in and still the application is in DEMO mode.
  • Are dongles guaranteed ? What happens if I have broken or lost my dongle ?
  • Do you need to activate or deactivate a dongle ?
  • About the old HASP dongles
Softron Support Desk