If you did a manual deactivation, you must communicate us the deactivation code through the manual deactivation web page before you can activate the serial number again:
Note that we are not able to perform the deactivation ourselves, it can only be done from a computer with the activation still valid. It is then very important to do teh deactivation.
Locate the deactivation codes
If you forgot to write down the activation and deactivation codes that were shown in the deactivation window, do not worry as you can still find them. The easiest is to do as follows:
- search on your boot hard drive for a file with a name that contains "Deactivation Codes".
- If you have deactivated for example MovieRecorder, you will find a file named "MovieRecorder Deactivation Codes" (it should be located at the root of the the users folder and start with the name of your application)
- Open the file with a Text editor (such as TextEdit or TextWrangler)
- The file is an XML file that holds the history of all the deactivations that were done on that computer.
If you did multiple deactivations, you will see multiple entries in that file, each with the date at which they were done. The last activation is at the bottom. The following example shows that 2 deactivation were done:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<string>2015-09-09 07:30:56 +0000</string>
<string>2015-09-10 06:58:52 +0000</string>
Note that you don't need to have the serial number ready, but only the activation code and deactivation code.