- Turn everything off and disconnect both the power and Thunderbolt cables from the unit.
- Open the M|xx enclosure (or your Mac Pro) and take the card out.
- Then depending on the model (see below for the differences between the cards), either:
- Put a jumper on the failsafe connector,
- Or set the DIP switch in its failsafe configuration
- Put the card back in the Thunderbolt enclosure, or the Mac.
- Reconnect everything and power up the Mac with the appropriate Deltacast drivers.
- The card should ask for a Firmware upgrade after the Mac has booted up. Do the upgrade, making sure the power supply is not interrupted. This operation can take a couple of minutes, do not shutdown the system during this step. If the Upgrade firmware window does not show up, try to reinstall the drivers. If it still does not work, make sure there is no issue with the kext.
- Once the upgrade is done, do NOT restart the Mac, but power everything down again.
- Disconnect all the cables from the unit again.
- Then again depending on the card (see below), either:
- Remove the jumper
- Or set the DIP switch back to its normal position.
- Reconnect all the cables and power up again.
The card should now been seen and work properly. If not, check again that the kext can load properly, or contact Softron support.
Jumper or DIP switch?
Depending on the model of the card, you can put the card in failsafe mode either with a jumper or a DIP switch. They both do the same kind of thing: change a setting of the card. One does it with a physical add on, the other one with a switch.
What is a jumper?
A jumper is a little electronic part looking like this:
When you place it between 2 pins, it will do a "contact". The location of the pins depend on the card.
What is a DIP switch?
A DIP switch (dual inline package switch) is a set of manual electrical switches that are used to change and hold configurations. Here is how these switches should be set for the failsafe mode:
Location of the Jumper or Dipswitch
M|1600, M|80, M|62, M|44
With these models, the jumper connector is located at the back of the card:
M|80X, M|62X, M|44X
The M|62X and M|44X use by default the Decklink Quad 2 card, which does not have this feature. Contact us if you have such an issue with that card. If you ordered a M|62X or M|44X using the DELTA-12G-elp-h 2c card, then read below.
The M|80X can use 2 cards models.
- For the Deltacast DELTA-3G-ELP-D 8C (provided with the Sonnet Echo SE III Thunderbolt expansion chassis), you will use a jumper that you will place on the connector located on the side of the card:
- For the Deltacast DELTA-12G-elp-h 2c (provided with the Sonnet Echo SEL Thunderbolt expansion chassis), you will configure the DIP switch in the failsafe mode: