Activations are linked to one computer, one hard drive and one system.
You must deactivate your license BEFORE doing any of the following
Your application won't be activated anymore and it will run in DEMO mode if:
- you move your disk from one computer to another
- you have made a clone of your hard drive and you want to start from the cloned hard drive
- you reformat your drive and reinstall it
- you upgrade your system OS (for example from 10.6.x to 10.7.x)
- you delete or modify the file (example for OnTheAir Video) : /Library/Application Support/Softron/OnTheAir Video System ID
If you forgot to deactivate before doing some of the above, can we deactivate it for you?
Unfortunately not. The deactivation code can only be generated from your computer when the application is still activated. You will not be able to generate a deactivation code with an application that is in DEMO mode and we can NOT deactivate it for you afterwards.
If you do not deactivate it before doing any of these, the activation will be lost and there is not way for us to deactivate your serial number for you. If this has happened to you, contact our support desk to see what exceptional measures can be taken, but if you still have the original hard drive, try to recover the application with the activation still valid.
Do not forget that when manually deactivating your application, as soon as you click on “Confirm Deactivation” your application will work in demo mode. But for the deactivation to be effective, you MUST communicate us the Deactivation Challenge on the deactivation web page, so that we have proof that your application has been deactivated. It will NOT be possible to activate your license on another computer (or the same computer) unless you communicate us the activation and deactivation codes on this deactivation web page. If you forgot to write down the deactivation codes, you can still find them.
You do NOT need to deactivate when simply installing a newer version of the software
Simply download the latest software, unzip it and start it instead of the old software, nothing else to do.
I don't want to have to remember to deactivate before doing any of the above, what can I do?
If you are moving a lot your serial number or are scared that you might forget to deactivate, you can purchase a dongle. We can put your current serial number on a dongle which don't need to be activated or deactivated.