TROUBLESHOOT: video card is not seen in playback preferences

If you don't see the video card anymore in your playback preferences, it may be that you are using a version of the driver that is not compatible with the version of that application. You should go to the product page and check the "Hardware and Specifications" area. There select the video card you are using and check which version of the driver is compatible with your software.

For example with OnTheAir Video, with a Blackmagic-Design device, you can see this here: 

http://softron.tv/products/ontheair-video#wh-req-spec-output-black-magic

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