Softron Support Desk
Categories
Promoted articles
- MacOS Catalina or later: MovieRecorder 4.3 and M|Replay 2.1 required
- What's new in MovieRecorder 4 ?
- Differences between MovieRecorder and MovieRecorder Express
- About the different file types of Destinations
- HOW TO: Remotely Control MovieRecorder 4
- About the Activity and Logs window
- TROUBLESHOOTING: About the most common Log messages
- List of Keyboard Shortcuts for M|Replay
- HOW TO: Stream with Amazon S3 and MovieStreamer HLS
- Best practice: File formats and codec to use with Softron playout applications
- About the "Smart Resize and Graphics" option
- About the Virtual Output
- HOW TO: Analyze As-Run logs?
- What's new in OnTheAir Video 4 & OnTheAir Video Express 4
- Differences between OnTheAir Video and OnTheAir Video Express
- List of Keyboard shortcuts for OnTheAir Video and OnTheAir Video Express
- HOW TO: Use the Scheduler in OnTheAir Video 4.2
- HOW TO: Use the Dynamic Graphics Option (DGO) of OnTheAir Video
- HOW TO: Add Transitions in OnTheAir Video 4
- OnTheAir CG Designer vs OnTheAir CG Server differences and how to use licenses
- Different setup for OnTheAir CG (Internal, External Key vs Live Sources)
- Important recommendations for setting up Media Folders
- HOW TO: Control OnTheAir CG Server from OnTheAir Node
- Recommendations about the database - BACKUP regularly
- What are attributes in OnTheAir Live / OnTheAir Manager ?
- READ ME! About pre-release versions
- Notice: Disruptions with our Legacy Contact Support Service
- Warning: Apple Silicon ProRes hardware acceleration does not support interlaced channels
- Disclaimer on our recommendations
- HOW TO: Report an issue using the "Contact Softron Support" menu
- Compatibility with Apple Silicon (M1 or later)
- Mac Pro (2023 - M2 Ultra) - Limits and possibilities of PCIe slots
- HOW TO: Connect Thunderbolt devices for best performances
- Supported SDI & HDMI Video Cards and Devices
- Supported SMPTE-2110 Video Cards and Devices
- About multiple input and output devices
- Which video cards can support internal and external keying
- FAQ: New Copy Protection
- HOW TO: Upgrade your dongle
- HOW TO: Activate a serial number
- TROUBLESHOOTING: Serial Number or (De)Activation code refused: Common errors
- TROUBLESHOOTING: Activation failed - possible reasons
- When should I deactivate a serial number ?
- HOW TO: Deactivate a Serial Number ?
- TROUBLESHOOTING: Deactivation failed - possible reasons
- HOW TO: Update the firmware on a Deltacast card
- IMPORTANT: Read Me Before connecting anything to the GPICommander!