Submit a request

Your email address *

If you are a registered user, please login first to submit a request.

Application *

Remember to check the KNOWLEDGE BASE before submitting a ticket.

Before you submit your request, you should read this article so that your can provide us with the necessary information in order for us to assist you. Be as precise as possible in your description.

Providing us with detailed and relevant information will not only make it easier to support you but will assure a speedy resolution to your inquiry.


Which Application are you using ? *

Softron Application Version *

Subject *

Description *

Type of Apple Device *

  • (none)
    • (none)
    • Not Applicable
    • Mac
      • All Macs
      • Mac mini
      • MacBook
      • MacBook Air
      • MacBook Pro
      • MacPro
      • PowerMac G5
      • Xserve
      • iMac
    • iPad
      • All iPads
      • iPad 1
      • iPad 2
    • iPhone
      • All iPhones
      • iPhone 3G
      • iPhone 3GS
      • iPhone 4
      • iPhone EDGE

OS version *

  • (none)
    • (none)
    • NOT Applicable
    • OS X
      • ALL Mac OS
      • 10.3 and earlier
      • 10.4 (Tiger)
      • 10.5 (Leopard)
      • 10.6 (Snow Leopard)
      • 10.7 (Lion)
    • iOS
      • ALL iOS
      • iOS 3
      • iOS 4
      • iOS 5

Video Device *

  • (none)
    • (none)
    • ALL VIDEO CARDS
    • NO VIDEO CARD USED
    • AJA
      • All devices
      • Io Express™
      • Io HD™
      • Io LA™
      • Io LD™
      • Io XT™
      • Io™
      • Ki Pro™
      • Kona 3G™
      • Kona 3™
      • Kona LHe™
      • Kona LHi™
      • Kumo™
    • Blackmagic Design
      • All devices
      • ATEM™
      • Decklink 4K™
      • Decklink Duo™
      • Decklink HD Extreme 3D™
      • Decklink HD Extreme™
      • Decklink Optical Fibre™
      • Decklink Quad™
      • Decklink SDI™
      • Decklink Studio™
      • H.264 Pro Recorder™
      • Intensity Extreme™
      • Intensity Pro™
      • Intensity Shuttle™
      • Multibridge™
      • UltraStudio 3D™
      • UltraStudio Pro™
      • UltraStudio SDI™
      • Video Recorder™
      • Videohub™
    • Built-in
      • DVI
      • HDMI
      • Mini DisplayPort™
    • FireWire
      • DV
      • DVCPro HD
      • HDV
    • Matrox
      • All Matrox devices
      • Multi™
      • MXO2 mini™
      • MXO2 Rack™
      • MXO2™
      • MXO™

Video Device Driver Version

Requester type *

End-User Company *

The name of the company that is using the software. Not the reseller/integrator name.

License purchased through *

Reseller / Integrator Company *

Please indicate the name of your reseller or integrator through whom you purchased your Softron application.
If you are the reseller/integrator, indicate your company name here and the customer company name in the field above.
If you purchased directly from Softron without going through a reseller, just indicate "Softron".

Please verify that you are human *


Type the above two words in the box below

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